FAQ
Some of the frequently asked questions and answers are listed.
The go-to place for modern, urban florals. Fresh Flowers Available. Order A Bouquet Now! Shop Online. Multiple Payment Options. We Provide Expert Services, High-Quality Floral Products Available.
Got a question? Chances are the answer is listed here on our Frequently Asked Questions page.
Still have a question? Call us at (905) 271-4438.
Deliveries and Cancellations
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Can you deliver at a specific time?We cannot guarantee a specific delivery time but always do our best to accommodate all delivery requests! Remember to make your request in the Additional Information section when placing your order online.
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Can you accommodate same day delivery?Yes, in most cases. You must order online by 12pm eastern standard time Tuesday to Saturday for same day delivery to most addresses in the Greater Toronto Area. During busy holiday seasons, or for some very special, rare and exotic floral gifts, same day delivery may not be possible.
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What if no is one home?To ensure our standard of quality is maintained, the driver will usually bring the flowers back to our location for safe storage until they can reattempt delivery. In some situations, it may be left at the door or with a neighbour. In all cases, a door tag or phone message will be left to inform the recipient.
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Can you leave the delivery at the door?Yes, you can certainly request that in the Additional Information field when placing your order as we always do our very best to honour requests made in the Additional Information field. However, in most situations, it is ultimately the delivery driver’s discretion as in certain scenarios it may be unsafe to leave the delivery at the door. These can include poor weather conditions, very hot or freezing temperatures, or the possibility of theft or damage to the product. In these cases the driver may attempt to leave the arrangement with a neighbour or they may leave a door tag or phone message to arrange for another, more convenient, delivery time with the recipient.
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I don’t want to provide the recipient’s phone number as I want it to be a surprise. Is there any way to keep the delivery a surprise?In most cases, we cannot guarantee successful delivery when attempting to keep the delivery a surprise or without valid information for the recipient. In our experience, the recipient almost always prefers to know of the delivery beforehand as it allows for our affiliate to arrange for the most convenient delivery time with the recipient.
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Can deliveries be made to Apartments, Businesses, Gated Communities or Military Bases?Yes! Remember to include as much information as possible to find or reach the person receiving the flowers. The more information we have the easier it is to deliver on time.
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Can you deliver to a School Campus without the recipient’s phone number?Due to the large sizes of most School Campuses we cannot make a delivery attempt without having a valid phone number for the recipient.
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Can you deliver to hospitals?Definitely! Remember to provide the legal first and last name so we can find the recipient. A maiden name may be required in some areas depending on the hospital’s policy. Including Additional Information such as the room number or section of the hospital to find the recipient will help ensure a smooth delivery. Some situations may require the delivery to be left at the front desk of the hospital where an employee or volunteer at the hospital will ensure the gift reaches the recipient.
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Can you ensure delivery before a funeral service?Funeral and Sympathy orders take priority. Please specify service or viewing times in the Additional Information section, and we will make every effort to ensure delivery before the first service.
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How do I cancel my order? We are sorry to hear that you wish to cancel your order! Cancellation requests can be made by contacting us by telephone or email. We recommend contacting as soon as you can to see if cancellation or alternate accommodations for your order are achievable. With reasonable notice, we can accommodate order cancellations immediately upon request. Please note that in some cases, cancellations may not be possible.
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What happens if the recipient refuses to accept my order? In situations where the recipient refuses to accept the delivery for whatever reason, or we need to redirect your order with last minute notice to an alternate delivery address. We may require the full cost of the florals, or a delivery charge may apply. These conditions are handled case by case. We always do our best to avoid any unnecessary expenses and endeavour to provide a fair and valuable service to our customers.
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The delivery was unsuccessful due to missing/incorrect info I provided, what happens now?When incorrect or missing delivery information is provided resulting in a non-delivery, we make every effort to recover the product and redirect your order with the correct information. Please note that depending on various circumstances, we may require the product and/or delivery costs for the unsuccessful delivery.
Payment
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What payment options do you accept?We use PayPal to process our payments which means you can pay with your Visa, MasterCard, American Express or PayPal account.
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Do you accept Visa Debit?Our internal credit card processing system will not accept Visa Debit cards, however, PayPal can be used to process Visa Debit payments. When checking out select the Debit/PayPal as your payment method.
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How can I trust Monarch Florists with my money, private information and order?We are an award-winning florist with over 30 years in the retail flower business delivering flowers across Canada. We do not sell your customer information nor do we use it for unsolicited advertising and marketing. Check out our testimonials page or give us a call to speak with one of our team members.
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Do you charge tax?Due to Canadian law we must charge tax for all orders sent within Canada.
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Why do I have to pay individual taxes that don’t apply to the province (or country) where I live?According to provincial and federal laws, taxes owing are determined by the province that you are sending to, not from where you reside or are ordering from.
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How do I get a copy of my receipt?Once your order has been successfully submitted online, you will instantly receive a receipt (with order number) on your web browser screen. We also send you a 2nd receipt copy to the e-mail address used when placing your order. If the e-mail receipt was not received, it can often be found in your junk mail folder. Receipts are emailed from hello@themonarchflorists.com. Please ensure your e-mail program or service is configured to receive e-mail from this address.
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I placed an order but forgot to enter the promotional code. Please Help!These things happen and we can certainly take care of this for you. If you’ve placed an order and didn’t get an opportunity to redeem an active promotion or you were made aware of a promotion after ordering with us, please reach out to us either by phone or email. Be sure to have your order number ready and a member of our customer service team would be more than happy to retroactively apply the promotional discount as a partial refund to your credit card.
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I would like a refund, how long will it take?We are so sorry to hear that! Please contact our customer service team at your earliest convenience. Feel free to either call us or email us with your request. If you are contacting us regarding a product quality concern, please be sure to have your order number ready and, if possible, be ready to email us photos of the unsatisfactory product so our team can better assist you with the best resolution. If a refund is possible, we can submit the refund immediately. Please note that it can take 6-8 business days to appear on your credit card, the length of time this may take is up to your credit card company.
Placing an Order
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How do I place my order?We would love to assist you with placing your order! Feel free to visit our website and make a selection: themonarchflorists.com. After your selection is made, your order can be placed directly online via our website, or you can call us at (905) 271-4438 to place your order over the phone. We look forward to helping you with your order!
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What information should I have ready before ordering?Our goal is to make ordering with us an easy and fun process! Our recommendation is to order directly online, as you can go at your own pace and ensure firsthand that all the order information is entered correctly and to your satisfaction. If you prefer to speak to a human, we have great news! We have a team of dedicated humans! Real people who would be happy to talk to you directly and assist you with placing your order. Before ordering, you’ll need to have the recipient name, a complete address and phone number ready for where you’re sending your order to. It is also strongly encouraged to decide beforehand what you’d like to write on the card message. Last but not least, we also require the billing information linked to the payment method you will be providing.
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Can the card message length be longer?Typically floral delivery cards are slightly larger than a standard business card. Therefore, the number of characters you may type when creating your card message at check-out is restricted.
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Can I order by phone rather than online?Our website at themonarchflorists.com is designed to assist shoppers order flowers with the convenience of 24 hours a day service. If you prefer to order over the phone or wish to speak with us at any time during your shopping experience, we have a team in place and ready to help. Contact us by phone at (905) 271-4438 Tuesday – Saturday from 10 AM to 6 PM EST.
Product Questions
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Will the delivered arrangement look exactly the same as the picture online?Sometimes it’s necessary to substitute flowers due to variations in supply. We strive to retain the value and the integrity of every single arrangement ordered online at Monarch Florists, paying particular attention to the colour scheme and premium flower components. Our items are each hand designed by a professional designer, as they aren’t manufactured on an assembly line, there may be variations in the delivered product.
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I’m not happy with my order.We are so sorry to hear that your order was not satisfactory. Please contact our customer service team at your earliest convenience. Feel free to either call us at (905) 271-4438 or email us at hello@themonarchflorists.com. If you are contacting us regarding a product quality concern, please be sure to have your order number ready and, if possible, be ready to email us photos of the unsatisfactory product so our team can better assist you with the best resolution.
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Do your arrangements arrive in a vase?Our arrangements arrive as close to the photo as possible. For example: If the arrangement is shown to be in a vase in the photo online, we request that the arrangement is delivered in a vase as close to what is shown in the photo as possible.
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Some of the blooms are closed. Is that normal?Yes, it’s normal. Our goal is to maintain our high standard of quality and deliver the freshest flowers possible to ensure your gift lives a longer lifespan. In continuing with our freshness standards, some blooms may arrive in bud form which will grow into the beautiful full blooms shown online. If your flowers arrive in closed bud form, do not worry, it means that they’re very fresh. Give them time to bloom, and they’ll show their true beauty in no time! Please keep in mind that no two flowers are the same, and each one develops at its own pace.
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I noticed some price differences over time, can you please explain the reason for the change?Due to the unpredictable nature of living product such as fresh flowers, offers and prices may be subject to change and quantities may be limited. Cost may fluctuate depending on the date of delivery, and we may require additional funding depending on the current market price on the day of delivery, this may also include scheduled deliveries at a future date.
Website
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I didn’t receive a receipt and confirmation after placing my order. Did you receive my order?You should automatically receive a copy of the order receipt to the email address specified when placing the order. If you do not see the receipt in your inbox, we recommend double-checking your junk mail folder. If you still don’t see your receipt, please contact us. If you reach out to us via email, please be sure to include as much delivery information about your order as possible. This information may include the order number, your name, the recipient name, the address information provided for you and the recipient, or phone numbers as you entered them in the order form online.
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Help! I forgot my password!We hate it when that happens! Don’t fret. We’ve all been there. The good news is that it’s very easy to reset your password on our website. Visit our Password Reset page, enter your email, and click the “Reset Password” button, you should instantly receive an email from us with instructions on how to specify a new password.